|
Job description:
|
Discord has a highly engaged community
of millions of daily active users who
use the platform for many different
reasons, but there’s one thing that
nearly everyone does: play video games.
Discord plays a uniquely important role
in the future of gaming, and we are
focused on making it easier and more fun
for people to hang out before, during,
and after playing games.Discord is
opening an engineering hub in Lisbon,
our first dedicated one outside of our
San Francisco HQ. And we’re building
it from the ground up. As a member of
our founding team, you’ll help set the
direction for teams across Core
Technology, advancing work that keeps
Discord reliable for millions of people
around the world, helps our engineers
move faster, and protects our platform
at scale. You’ll also help shape the
culture of the hub so it feels
unmistakably Discord while developing a
distinctly Lisbon identity of its own.
This is our first IT hire in EMEA, and
it is a founding role. You will stand up
and run the full employee technology
surface across EMEA, based in our Lisbon
office and supporting Discordians
throughout the region. You are the
trusted face of IT in the region and the
coverage anchor for European hours,
handling what cannot wait for San
Francisco to wake up. This is a highly
independent senior role for someone who
navigates ambiguity, wears every hat,
and turns a greenfield into a place that
just works. You are measured by leverage
and outcomes, not just tickets touched.
What you will do
Stand up IT for the region, starting
with Lisbon: establish the office's
physical technology footprint, build the
local and regional vendor and ISP
relationships, and set the day-to-day
processes a growing EMEA presence needs,
as the foundation the region's IT
grows on.
Own the full surface end to end in
region: identity and access, device and
endpoint management, office network and
connectivity, AV and meeting rooms, and
SaaS, in partnership with Enterprise
Security on the endpoint and identity
surface.
Script and integrate across that
surface: use vendor-native automation
and APIs to connect those systems and
write the glue that makes them work as
one instead of a pile of consoles.
Run onboarding and offboarding for the
region so a new Discordian is equipped
on day one and deprovisioned on exit.
Be the EMEA coverage anchor: resolve
what the timezone gap would otherwise
stall, and keep async, well-documented
handoffs with the team in San Francisco.
Look past the individual ticket to the
workflow underneath: find the recurring
breakdowns, automate them away, and
measure the result in time and risk
saved.
Participate in on-call rotations.
What you should have
Hands-on experience across most of the
employee technology surface, with real
depth in several areas and not all
expected: identity (Okta), device
management across both Mac (Jamf) and
Windows (Intune), corporate networking
(wireless, DNS/DHCP, VPN, Zero Trust
access), SaaS and productivity (Google
Workspace), collaboration and
conferencing (Discord), and the
meeting-room AV around it.
A track record of operating
independently through ambiguity, ideally
standing something up from scratch. You
do not wait to be told what to fix.
Real automation chops: comfortable
producing working scripts (Python is our
go-to, and using AI to write them is
fine), plus no-code and low-code
workflows. You reach for automation
before a runbook.
Excellent written communication and
async discipline, since you will often
be the only IT person in the room. Plus
a business-problem mindset and a
collaborative, low-ego, secure-by-design
posture.
8+ years of experience managing IT
systems in high growth tech companies.
Bonus points
Working knowledge of GDPR and EU
data-protection expectations.
For this role, the Hiring Manager needs
this person to be in the office 5 days a
week.Why Discord? Discord plays a
uniquely important role in the future of
gaming. We're a multiplatform,
multigenerational and multiplayer
platform that helps people deepen their
friendships around games and shared
interests, and helps developers build
and grow their businesses. We believe
games give us a way to have fun with our
favorite people, whether listening to
music together or grinding in
competitive matches for diamond rank.
Join us in our mission! Your future is
just a click away!
Discord is committed to inclusion and
providing reasonable accommodations
during the interview process. We want
you to feel set up for success, so if
you are in need of reasonable
accommodations, please let your
recruiter know.
Please see our Applicant and Candidate
Privacy Policy for details regarding
Discord’s collection and usage of
personal information relating to the
application and recruitment process by
clicking HERE.
|
