SHANDALE P. JOHNSON
740-815-1296
johnson.shandalep@yahoo.com
www.linkedin.com/in/shandalejohnson
TRANSFORMATION CONSULTANT
Account Manager | Regional Manager | Operations Manager
Process Improvement | Training Management | Organizational Development
Solution-focused professional with extensive expertise driving
operational efficiency, streamlining processes, and leading cross-
functional teams toward organizational success. Demonstrate
consistent ability to enhance customer experience and build robust
team structures through effective training and development
initiatives. Delivered impact by implementing CRM systems that
improved operational workflow, securing 4.9-star client satisfaction
rating, and generating $1 million in revenue growth. Optimize
resource allocation and maintain high productivity by designing
innovative workflows, reducing material costs, and boosting project
completion timelines. Achieve and exceed performance targets through
exceptional planning, data-driven decision-making, and fostering
collaborative work environments. Proven record of success developing
cost-saving strategies that maximize ROI.
CORE COMPETENCIES
* Change Management
* Performance Optimization
* Strategic Planning
* Project Management
* Cross-selling | Upselling
* Employee Engagement
* Team Leadership
* Consultative Selling
* Vendor Management
* Value-based Selling
* Service Delivery Management
* Stakeholder Engagement
* Sales Presentations
* Efficiency Improvement
* Contract Negotiation
PROFESSIONAL EXPERIENCE
WOODRING GUTTERS AND CONTRACTING - West Jefferson, OH
2024 to Present
Provider of roofing, siding, and gutter services, specializing in
installation, repair, and maintenance for residential and commercial
clients.
DIRECTOR OF OPERATIONS
Direct and oversee business development and operations management
functions, including sales, project oversight, and customer service.
Engage in hands-on fieldwork, including customer meetings,
measurements, payment coll
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